FAQ

Here are the answers for the most frequently asked questions. If you can’t find the answer to your question here, do not hesitate to ask our Support Team.

1. What is Aurora Global?

Aurora Global is the top-notch international platform created for online dating and matchmaking. We have introduced the latest and most effective technologies of the contemporary online dating industry providing the best dating services for everyone. With the help of our B2C solutions like-minded singles all over the world can meet online at any moment.

2. What is the Aurora Global Affiliate Program?

Aurora Global Affiliate Program is an easy way to earn money with us! Once you become our affiliate all you need to do is to promote our website(s) getting sky-high commissions according to the innovative "Pay Per Sale" and "Pay Per Lead" affiliate programs. Moreover, if you bring new affiliates to Aurora Global, you will get additional commission with the "Two-Tier” program.

3. How much can I earn with Aurora Global Affiliate Program?

Your earnings depend on the program you choose. Among the programs we offer are:

Pay Per Sale program.

You get money for every Full membership purchase generated by your traffic. Your commission does not depend on the price of the membership. The amount you earn depends only on the website you promote and its geolocation. This program offers you up to $130 per each order your traffic brings. Monthly net 15 only.

Pay Per Trial program

The same as with the previous program you get commission for every order generated by your traffic, but Pay Per Trial program includes both trial versions and full memberships. You can earn up to $80 per every order depending on the site you promote and its geo location.

Pay Per Lead Program

Get up to $18.5 for every registered user! This program allows you earning depending on your traffic conversion rate from free to paid membership. You can make use of single opt-in (mobile traffic) and double opt-in (web traffic) options.

Revenue Share program (percentage)

Using this program you will get money both per sale and per lead which means more commission and more profit for you. Every free registration and full membership purchase brings you money.

Referral program

You can easily earn money from the referrals that will join Aurora Global at your suggestion. Particularly you will earn 5% of your every referral income.

4. What tools can I use for promotion?

Once you become an affiliate of Aurora Global you get access to a wide range of advertising tools for easy promotion of our websites. We update the tools on the regular basis so that you can use the most relevant and effective ones.

5. What is restricted?

If the method you use for promotion violates our policy, we reserve the right to take special measures, e.g. terminate your affiliate account or apply rejection. To get the detailed information concerning our adult content policy, please follow our Affiliate Terms & Conditions.

6. What does DOI/SOI stand for?

SOI is for single opt-in. It requires the newly registered users to create full profiles either at once or editing their information later.

DOI is for double opt-in. In this case the newly registered users are required to confirm the email address they use in the process of registration. Usually they just have to click the activation link from the confirmation email they get after the registration.

7. What are the definitions of "lead", "sale", and "trial" in terms of your affiliate program?

Lead is a free registration.

Sale is a full membership of 1/3/6 months purchased by a member as well as 3-day trial converted into full membership package.

Trial is a 3-day membership.

8. What is the “Pending” status? How fast will my leads be approved?

Your traffic is usually pending because there is something wrong with your lead ratio. According to our policy we always keep our affiliates responsible for the lead ratio of their traffic, so spam and unfairly generated sales may cause partnership agreement termination. Your lead is pending until we check the quality of the traffic which is usually done on Mondays.

9. From what countries traffic is accepted?

We accept traffic from the following countries: United Kingdom, Australia, New Zealand, United States, Canada, Ireland, France, Sweden, Denmark, Norway, Finland, Czech Republic, Switzerland, Italy, Spain, Japan and Brazil.

But we are also ready to discuss traffic from other countries and make it easy for you to earn on it with the help of our Traffic Back tool. You can also view the list of the accepted countries in your account, particularly in the “Traffic Back Manager”.

10. What is “Traffic Back Manager”?

“Traffic Back Manager” is a special tool with the help of which you can monetize traffic from the countries which are not included in the list of the allowed ones.

In order to use this tool please go to the “Promotional Tools” section and choose “Traffic Back Manager” where you will see the list of our sites and the countries we accept. Choose the site you would like to send traffic to from the drop-down menu and click “Submit”. After it click the “Enable” button, select the URL where the traffic will go to and click the “Update” button to save the changes.

Once you complete the editing, your affiliate links in the “Promo Tools” section will be updated and ready to be used in your affiliate campaigns.

11. Where are the promotional links?

All the links you need for promotion are in the “Promo Tools Manager” section, so you can find them while choosing the website and the landing pages for your affiliates’ campaign. These links already include your affiliate ID.

12. Where are the promotional banners?

You can find banners in the “Banner” section. But you can use your own banners if you think that they bring better conversion. It is up to you to decide, but in any case you can contact your manager and ask for readymade banners created by Aurora Global.

13. I would like to change the type of my affiliate program. What should I do?

In order to change your affiliate program please activate/deactivate the program you want to by choosing “active”/”inactive” status of the corresponding program.

14. When is my reports page updated?

Your reports page is updated on-the-fly, so all new members and orders will be displayed properly.

15. How can I add subID to my URL to filter traffic from different sources?

In our campaigns "utm_content" parameter is used as a subID at the end of your link, e.g. http.://youruniquelink&utm_content=123456, where 123456 is any combination of characters (up to 25) allowing “_” and “-” ones.

In such way you can filter the traffic coming from various sources. In order to view the utm_content statistics please access transactions report, click the “Advanced filter” button and paste your subID to get the necessary data in the preferred format (xls, xml or csv).

16. How do you count the number of users who came via my affiliate link?

Once you join our Affiliate Program you get a unique ID that will be included in every link of the promotional materials you use. This ID number helps tracking the traffic your sources bring and the commission you get for it.

17. How can I place a pixel?

In order to place a pixel select the necessary ones in the “Promo Tools” section, then add it to the filter fields and click “Submit”. Ask your affiliate manager to approve your pixel and make it functional.

18. What should I do if I forget or lose my password?

If you forget your password please follow the link,

or contact us to get timely support 24/7.

19. What payment methods do you use?

You will get your commission from Aurora Global via PayPal, Paxum, Bank Wire or Payoneer.

20. When will I get paid?

We calculate your earnings from the 1st of every month, so before the 8th you will see your calculated commission amount in your affiliate account.

But don’t forget that your statistics report is updated on a daily basis, so your commission amount is displayed in your account report every day.

21. What is the minimum unpaid balance to request a payment?

In order to get your payment your unpaid balance should be not less than $100.

22. I have not received one of the payments posted on my reports page. What should I do?

If you have not received a payment, please contact us immediately.

If there are any questions you would like to ask but you didn’t find them in this FAQ section, email us.

If we find your question unique and useful we will include it in our FAQ section and reward you with a special bonus of $20.

Note that you should have not less than 1 successful active campaign with Aurora Global to get this bonus.